Unify your digital platforms with mConnect’s Contact Center Solution
Social Media. Messaging apps. Phone Call. Emails. Support Tickets. Website live chat. SMS. CRM systems. These are most of the platforms you use to interact and communicate with your customers. Imagine having to login to each one separately to be able to respond to customer queries. That’s what it’s like for your agents if they don’t have a complete contact center solution to use for their daily tasks.
Less Idle Time. More Productivity.
To make the most out of your team’s time and efforts you need to provide them with the right tools to perform to their maximum abilities. This is what a contact center solution like mConnect does.
- Never miss a message
- More conversions
- Better customer service
- Higher customer retention
A contact center solution that unifies all communications
mConnect’s contact center solution enables you to manage all customer interactions from one unified location, accessible from wherever you are and on any device.
- Social Media
- Email ticketing
- Website live chat
- Business SMS
Integrate your contact center
What’s more, mConnects’ contact center solution can easily integrate with your existing applications and systems to offer a more holistic approach to customer service.
- Custom CRM integrations
- Billing systems
- Agent performance
- Real-time data & reports